Contact Us

Welcome to SANTELAY

We are committed to providing thoughtful and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our botanical home collection, our customer care team is here to assist you.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@santelay.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, assembly, material quality, or product details

Providing these details helps our team review your request more efficiently and provide the most suitable assistance.

2. Customer Support Hours

Customer Support Email:
service@santelay.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of increased customer inquiries.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product assembly, placement, and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product materials, dimensions, and specifications
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and affected parts.

4. Product Support

SANTELAY creates thoughtfully designed botanical lifestyle products, including modern planters, plant displays, and decorative pieces that bring natural beauty and harmony into contemporary living spaces.

If you need assistance with a product, our customer care team can help with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Product features and functions
  • Assembly guidance
  • Placement recommendations
  • Product care instructions
  • Included accessories
  • Recommended usage
  • Product variations
  • General product inquiries

Because product details may vary between collections, please include the product name or order information when contacting us.

5. Business & Wholesale Inquiries

SANTELAY welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial cooperation opportunities, please contact:

Email: service@santelay.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: SANTELAY

Website: santelay.com

Legal Entity:
Chongqing Yexi Trading Co., Ltd.

Registered Address:
No. 1, Floors 1–3, Building 8, Fengmao Baisha Standard Factory,
No. 9 Hexie Road, Baisha Industrial Park,
Baisha Town, Jiangjin District,
Chongqing, China

Unified Social Credit Code:
91500116MAE97HDAXG

Customer Support Email:
service@santelay.com

santelay.com is owned and operated by Chongqing Yexi Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order management, and related ecommerce activities.

We're Here to Help

From selecting the perfect planter, plant display, or decorative piece to receiving and enjoying your order, our team is dedicated to making your shopping experience simple, reliable, and enjoyable.

If you have any questions, please contact us at:

Email: service@santelay.com

Thank you for choosing SANTELAY.

SANTELAY — Thoughtfully Designed Spaces Inspired by Nature.